Penguatkuasaan Undang-Undang Melibatkan Skim Pelancongan di Malaysia

Law Enforcement Involving Tourism Schemes in Malaysia

Abstract

Industri pelancongan dan hospitaliti telah diiktiraf sebagai salah satu faktor utama yang menyumbang kepada pertumbuhan ekonomi negara. Namun, dalam keghairahan agensi-agensi ini menarik pengguna untuk menggunakan perkhidmatan mereka, acapkali wujudnya perlanggaran ke atas hak-hak kepenggunaan sebagaimana yang telah digariskan oleh undang-undang di Malaysia. Peningkatan kes-kes frod melibatkan skim pelancongan di Malaysia menimbulkan tanda tanya berkenaan keberkesanan penguatkuasaan undang-undang melibakan sektor pelancongan yang ada. Objektif penyelidikan ditumpukan kepada aspek penguatkuasaan undang-undang yang mengelolai sector pelancongan di Malaysia. Pendekatan kualitatif dilaksanakan merangkumi metod dokumentasi dan temubual serta penganalisisan data secara deskrptif.  Hasil kajian mendapati penguatkuasaan undang-undang melibatkan sektor pelancongan masih perlu diperkemaskan di samping perlunya kepada pendidikan undang-undang dan kepenggunaan dilaksanakan.

The tourism industry and hospitality have been recognized as one the key factors related to the country’s economic growth. However, despite the enthusiasm of these agencies to attract consumers to their services, there are often violations of consumer rights that have been outlined by law in Malaysia. The increase in cases of fraudulent use of tourism schemes in Malaysia questions the effectiveness of law enforcement involving the existing tourism sector. The objective of the research is focused on the aspects of law enforcement that govern the tourism sector in Malaysia. Qualitative approaches are implemented including documentation and interview as well as descriptive data analysis. The finding shows that the law enforcement regarding tourism sectors still needs to be refined besides the need for implementing legal and consumer education.